Purchasing, Returns, & REFUNDS

Policy

Purchasing, Returns, & REfunds Policy
Effective Date: 3.24.25

1. Introduction

Welcome to Sober Outdoors. This Purchasing and Returns Policy ("Policy") governs all purchases made through our website, www.soberoutdoors.org, and any associated services (collectively, the "Services"). By making a purchase, you agree to be bound by this Policy.

2. Definitions

  • Buyer: The individual or entity purchasing goods or services from Sober Outdoors.

  • Seller: Sober Outdoors, Inc.

  • Goods: Physical products offered for sale by Sober Outdoors.

  • Services: Events, activities, or any non-physical offerings provided by Sober Outdoors.

3. Purchasing Terms

3.1 Order Acceptance: All orders are subject to acceptance by Sober Outdoors. We reserve the right to refuse or cancel any order for any reason.

3.2 Product and Service Availability: Availability of Goods and Services is subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.

4. Payment Terms

4.1 Pricing: All prices are listed in U.S. dollars and are subject to applicable taxes and fees.

4.2 Payment Methods: We accept major credit cards, debit cards, and other payment methods as indicated on our website at the time of purchase.

4.3 Billing Information: The Buyer must provide accurate billing and contact information. Incorrect information may result in delays or cancellations.

5. Shipping and Delivery

5.1 Shipping Methods: Goods are shipped via standard carriers. Shipping options and costs are provided at checkout.

5.2 Delivery Timeframes: Estimated delivery times are approximate and not guaranteed. Delays may occur due to unforeseen circumstances.

5.3 International Shipping: Buyers are responsible for any customs duties, taxes, or fees associated with international shipments.

6. Returns and Refunds Policy

6.1 Returns of Goods

  • Eligibility: Returns are accepted within 30 days of delivery for unused and unopened Goods in their original packaging.

  • Procedure: To initiate a return, contact us at contact@soberoutdoors.org with your order details.

  • Refunds: Refunds will be processed to the original payment method within 14 business days after we receive and inspect the returned Goods.

  • Return Shipping Costs: The Buyer is responsible for return shipping costs unless the return is due to our error or defective Goods.

6.2 Cancellations and Refunds for Services, Event Fees, and Donations

(a) Cancellation by Buyer: Cancellations must be made at least 14 days prior to the scheduled Service for a full refund. Cancellations made less than 14 days in advance may not be eligible for a refund and will be reviewed at Sober Outdoors’ sole discretion. Cancellations must be submitted in writing to contact@soberoutdoors.org.

(b) Cancellation by Seller: Sober Outdoors reserves the right to cancel any Service due to insufficient enrollment, safety concerns, inclement weather, natural disasters, governmental restrictions, or any other unforeseeable circumstances. In the event of a full cancellation by Sober Outdoors, all related event fees and donations will be refunded in full.

(c) Refund Eligibility for Event Fees and Donations:

  • Refunds for event fees and donations will only be issued in the event of a complete cancellation of the Service by Sober Outdoors. Rescheduled events do not qualify as cancellations and therefore are not eligible for automatic refunds.

  • If you are unable to attend a rescheduled event, we encourage you to contact us at contact@soberoutdoors.org. While refunds are not guaranteed, we will make reasonable efforts to accommodate requests on a case-by-case basis depending on the circumstances and availability of funds.

(d) Disputed Charges and Chargebacks:
Buyers agree not to initiate a chargeback or payment dispute without first attempting to resolve the matter directly with Sober Outdoors. In the event a chargeback is initiated, Sober Outdoors will respond with supporting documentation—including this policy and the Buyer’s electronic signature/acceptance—to contest the dispute. Buyers understand that chargebacks impose additional administrative and financial burdens, divert resources from our mission, and may result in loss of future event access.

(e) Legal Acknowledgment:
By purchasing from Sober Outdoors, you affirm that you have read, understood, and agreed to this refund policy. All determinations regarding refund eligibility are made at the sole discretion of Sober Outdoors and are final.

(f) General Contact and Support:
When in doubt, reach out. We’re here to help and will most likely be able to assist. Contact us at contact@soberoutdoors.org and we’ll do our best to resolve your concerns with compassion, clarity, and fairness.

6.3 Non-Returnable Items

Certain Goods such as perishable items, custom products, and gift cards are not eligible for return or refund.

7. Warranty and Liability

7.1 Product Warranty: All Goods are provided "as is" without any warranties, express or implied, unless specifically stated.

7.2 Limitation of Liability: Sober Outdoors, Inc., shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with any purchase.

8. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions.

9. Dispute Resolution

Any disputes arising under this Policy shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

10. Changes to This Policy

We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting to our website.

11. Contact Information

For questions or concerns regarding this Policy, please contact us at:

12. Acknowledgment

By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this Purchasing and Returns Policy.

Last Updated: 3.24.25